We're here when you need us most

Beacon's technical support team knows waterfront systems inside and out. Fast response times, real solutions, no runaround.

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Technical Support

Since 2002, Beacon has kept waterfront systems running reliably. Our support team understands the unique demands of marina environments and responds with the expertise you need.

Feautures

Beacon's support team combines deep technical knowledge with real-world waterfront experience. We fix problems, not symptoms.

24/7 availability

Round-the-clock support means your marina stays operational when it matters most.

Expert technicians

Our team has decades of combined experience with outdoor wireless and security systems.

Proactive monitoring

We catch issues before they become problems through continuous system oversight and alerts.

Custom solutions

Every marina is different. We tailor support and maintenance plans to your specific needs.

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What customers say

"Beacon's support team knows our systems better than we do. They've saved us thousands in downtime."
Marina Manager, Florida
"When our wifi went down during peak season, Beacon had us back online in under an hour. That's the kind of service we depend on."
Yacht Club, Great Lakes

Beacon by the numbers

750+

Installations supported

20+

Years of expertise

99.2%

System uptime average

How we support your systems

Initial assessment

We evaluate your current setup and identify potential issues before they impact operations.

Ongoing monitoring

Our NOC watches your systems continuously, alerting you to anomalies in real time.

Rapid response

When issues arise, our technicians respond quickly with solutions tailored to your environment.

Preventive maintenance

Regular updates and inspections keep your equipment running at peak performance year-round.

Ready to upgrade your support?

Talk to our team about support plans that fit your marina's needs and budget.

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FAQs

Find answers to common questions about Beacon's technical support and system maintenance.

What's your response time?

We guarantee initial response within one hour for critical issues. Non-critical issues receive response within four business hours. Our 24/7 monitoring means we often catch problems before you do.

Do you offer remote support?

Yes. Our team can access and troubleshoot systems remotely for most issues. For hardware problems or on-site diagnostics, we dispatch technicians to your location.

What areas do you service?

Beacon supports installations across the United States and the Caribbean. We have regional teams positioned to respond quickly to your location.

Can you help with non-Beacon systems?

We specialize in Beacon systems and outdoor waterfront technology. For third-party equipment, we can often provide guidance or coordinate with other vendors.

How much does support cost?

Support plans vary based on system size and service level. We offer tiered options from basic to enterprise. Contact us for a quote tailored to your needs.

Still have questions?

Reach out to our support team directly.

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